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KConnect Disaster Recovery
Business Continuity and Strategy Management
Disaster Recovery for the Corporate PBX
The phone system is often low on the disaster recovery agenda when compared with data systems which risk loss of data. However, when it's not possible to take calls, customers cannot communicate with your staff and staff cannot communicate with each other, so the real time loss of business can be considerable.
KConnect DR is an outsourced service which provides a mirror of your in-house phone system on permanent standby. It can be brought into service within minutes of a problem - whether line faults, hardware failure, line vandalism or premises evacuation - so phone calls can continue to be taken with landlines, mobiles or VoIP phones acting as extensions.
There is no hardware to maintain, as the 'virtual' PBX resides on the network at our dual data centres in London and Suffolk.
Customer Experience
By carefully duplicating the key features of your PBX, customers need not be aware that there is a problem. Caller menus, voicemail and ACD queues can all be configured on the system, if necessary with the same messages that are recorded on your in-house systems.
Agents can log in to ACD groups using mobiles, landlines, VoIP phones or at existing back-up call centres and start receiving calls.
Voicemails can be delivered to users by email. KConnect is geographically anonymous so the phones that represent the 'extensions' of the system can be in different locations throughout the globe.
Diverting Numbers
Numbers are diverted using a standard feature by your network provider, either on demand or automatically when equipment failure is detected. Individual numbers can be treated differently by diverting them to a different target number on KConnect. If you have a large DDI range, it may not be possible to divert each DDI and in some cases Dialed Number information may be lost. In this case, KConnect can give the caller the option to re-enter the last three, for example, numbers dialed and then be processed as before.
Total Control
KConnect DR is controlled by a sophisticated web management tool.
One or more administrators can be allowed access to the parameters governing call handling - timers, messages, queuing, alerts.
A call management and reporting system can produce on demand and scheduled reports for all types of call activity.
In a disaster situation, this means that administrators with appropriate access levels can make immediate changes to the way in which calls are handle, switch resources and monitor activity.
KConnect Disaster Recovery has the same feature set as KConnect Corporate and the KConnect DR Feature Guide gives a comprehensive list of features with descriptions.
Outsourced Agents
Through partner organizations, we can provide a 24/7 call centre facility in hot-standby mode, connected to your KConnect DR call flow. They will be synchronized with up to date scripts and able to handle calls immediately upon switchover to DR mode.
User Data Synchronization
Because your staff are always changing, KConnect can provide a variety of tools for keeping the database of users and target phone numbers up to date.
Full web access to the standby database is available and batch or real time synchronization with personnel or PBX databases can be maintained.
Disaster Recovery Products
KConnect DR is part of a range of Disaster Recovery telecommunications products from Kiss Telecom.
Our KAlert is an interactive contact tool for alerting groups or individuals to an incident via phone call, SMS and email, administered via the phone or web.
Our KVoicebank provides a voice noticeboard system to allow real time updates to be communicated to groups of people on demand, simply and securely.
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