KConnect Corporate Edition
Advanced Virtual Switchboard Features with Premium Support

Outsourced Telephony

Businesses throughout the world are finding the benefits of outsourcing all or part of the telecoms system compelling. Cost savings on infrastructure and management can be substantial when features traditionally handled by local systems - voicemail, queuing, call distribution, recording and management - are instead on the network, managed through a single web interface.
KConnect is a resilient telecoms system that can work with existing fixed and mobile phones on one site or across many. It can be used to add a single feature to an existing system, or to create a total telecom solution with a clear migration path to Voice over IP convergence, where voice and data calls share the same network.

On the Network

Inbound calls are processed through the KConnect network hub. Calls can arrive on KConnect Non-Geographic numbers or your existing numbers can be diverted to KConnect over the phone network or Internet using a VoIP Gateway.

Calls may be answered and given voice menus, automated attendant and voicemail options depending on pre-programmed timers before being forwarded to a user or group of users. A KConnect user can be logged on to any dialable number, anywhere in the world - a landline, DDI extension of a phone system, mobile or VoIP handset or softphone. Wherever they are logged on, users will have a common feature set, so they can transfer calls from one to another, for example, by pressing star followed by a shortcode extension number.

KConnecte Corporate can be deployed to a handful of users - a small department, for example - or thousands, spread across continents. Companies with in excess of 50 offices have migrated to KConnect as an alternative to maintaining and upgrading 50 phone systems, and still managed to make additional savings on call charges.

Total Control

KConnect is controlled by a sophisticated web management tool. One or more administrators can be allowed access to the parameters governing call handling - timers, messages, queuing, alerts...
A call management and reporting system can produce on demand and scheduled reports for all types of call activity.
A single point of access for all telecom systems means less to learn and no need to coordinate changes between disparate systems. And the KConnect support team is always on hand to assist with, or make changes for you if you prefer.
In addition, each user has their own log in account in order to change critical information such as which phone they are currently logged in on, to listen to voicemail messages, call recordings and to send text or other messages to other users.
For users on the move, logging in and out and voicemail may also be accessed by dialing into the system from a mobile.
The KConnect Corporate Feature Guide gives a comprehensive list of features with descriptions.

Path to Convergence

KConnect is also a hosted VoIP phone service. Each user is automatically allocated a VoIP logon account which can be used for receiving KConnect calls and making calls at exceptionally low rates.  A free X-on softphone may be downloaded or we can advise on suitable VoIP handsets or Gateways to link an existing PABX to the KConnect VoIP network.
Even if you are not ready to take the step to Internet telephony immediately, KConnect allows you migrate gradually without impacting your telephone traffic, adding step costs or imposing any risks. Everything can be done at your own pace and KConnect works seamlessly and uses consistent features and keypresses either with VoIP, landlines and mobiles.

Supporting a Distributed Workforce

Home and mobile workers connected to KConnect become part of your telephone network without the need for any special software or expertise - in fact even with just a mobile or home phone with no Internet connection, a user has full access to most of the KConnect features.
 
A user can be within one or several call distribution groups, allowing distributed call centre functionality. They can use KConnect for outbound calls so that they are correctly charged to the company without needing time consuming expense claims and administration.

And for supervisory purposes, call management reports are available on a per-user basis. The Call Centre edition of KConnect gives additional supervisory functions, such as the ability to silently monitor remote users and real time activity displays.